​​​​​​​Helping All Melbourne Apartment Buyers Make More Informed Decisions, Minimise Stress, Save Time and Lower Their Risk.

Frequently Asked Questions about Mike Bentley's Apartment Buyers Agent Service for Melbourne Apartments 

Working With Me


Who will actually handle my purchase? +

Me. From our first conversation through to settlement, I'll personally handle your search, inspections, negotiations and advice.

I don't hand clients to junior staff.

Will I always deal with you? +

Absolutely! Yes.

Whether you're buying a $350,000 first apartment or a luxury apartment worth $2 million, you'll work directly with me throughout the entire process.

Do you limit the number of clients you work with? +

Yes. I strictly limit the number of clients at any one time so every client receives my personal attention.

I never overload the searches, as my reputation for first class service is too important to me.

How long will it take? +

Every search is different. Some buyers purchase within a few weeks, while others take several months.

My focus is helping you buy the right apartment — when it becomes available. No matter how long it takes.

Finding Your Apartment

How do you find apartments? +

Most buyers only see what's publicly advertised. My job is to help you see opportunities before, beyond and behind the public listings.

Finding the right apartment is about much more than searching the major real estate websites.

I use 7 main ways to find opportunities and identify apartments that many buyers never see. While I keep some of my methods confidential, these are some of the main sources I use:

  • Off-market opportunities — apartments that are never publicly advertised.
  • Coming soon listings — properties identified before they reach the major property portals.
  • Failed auctions — when a property doesn't sell, it can create an opportunity to negotiate under very different circumstances.
  • Unsold long-term listings — I love these! Properties that have sat too long on the market can sometimes present stronger negotiating opportunities.
  • Private sellers — owners trying to sell directly without a qualified real estate agent helping them.
  • My network of selling agents — my exclusive group of experienced agents who contact me when suitable properties become available.
  • The major property websites — realestate.com.au, Domain and other online portals remain an important part of every search, but these are often my last source, not my first.

I'd be delighted to share how each of these strategies works during our initial consultation, and also let you know of another very strong strategy I often use.

Do you find off-market apartments? +

Yes. I actively build relationships with experienced apartment agents across inner Melbourne who often alert me to suitable opportunities before they're widely advertised.

I visit multiple Open Houses each week and chat to the selling agents, who often tell me of something they have just seen that is not on the market.

Do you only search realestate.com.au? +

No. That's only one of many sources I use — and usually the last, not the first.

Many excellent buying opportunities are found before they reach the major property websites.

How do you stay up to date with the market? +

I regularly attend Open Houses and inspect apartments almost every week across inner Melbourne. On many weeks this will mean up to 10 inspections, week after week.

This market knowledge helps me understand pricing, buyer demand, building quality and negotiation opportunities in a way that online research simply can't match.

And it's something most buyers simply don't have time for. At best, most potential buyers only have time for a couple of Open House inspections each week for a few weeks.

I'm time-poor and busy with work. Can you save me time? +

Absolutely. Many people can buy an apartment themselves, but many underestimate just how time-consuming, complex, and confusing the process can become.

While you can remain focused on your work and family, I'm researching buildings, speaking with selling agents, looking at off-market apartments, inspecting privately with agents, analysing floor-plans, and filtering out all the properties that don't meet your requirements.

By the time we inspect together, much of the hard work has already been done. You remain in control of every decision. I just take care of the very time-consuming leg work.

Do you undertake due diligence before I buy? +

Yes. Due diligence is an important part of my apartment buying service.

Apartments can involve issues that simply don't arise when buying a house — from Owners Corporation finances and special levies to building defects, cladding, major works and other building-specific risks.

Depending on the property, I investigate or coordinate the appropriate due diligence and recommend independent specialist advice where required.

Read more about my Apartment Due Diligence full process on the page on this website called Due Diligence

Why Choose Me

What makes you different from other buyers' agents? +

Three things:

  • I specialise exclusively in apartments.
  • More than 30 years of apartment-specific knowledge, experience and judgement goes into every transaction.
  • You'll deal directly with me from start to finish. I limit my number of client briefs to ensure I provide you with undivided expertise.

I've spent over three decades inspecting apartments. I greatly enjoy walking through apartment buildings, comparing layouts and talking with agents. It's the only way to stay genuinely current with the market, and to this day I still love inspecting apartments.

Do you buy houses as well? +

No. I focus exclusively on apartments.

Specialising allows me to understand apartment buildings, owners corporations, floorplans, layouts, resale performance and the issues unique to apartment buying.

Why do you specialise only in apartments? +

Because apartments are a specialised market.

Buying a quality apartment requires different knowledge from buying a house. Building reputation, owners corporation issues, layouts, future resale appeal and supply all matter.

I direct my 30 years of expertise, knowledge, and experience into this space.

Where do you buy? +

I specialise in the inner ring suburbs of Melbourne. A map showing where I buy can be found on my website here:

australianpropertybuyersagent.com/where-we-buy

That's where my experience is focused.

Are you independent? +

Yes. I work exclusively for the buyer.

I don't accept commissions or referral payments from developers or selling agents for recommending properties.

Why don't you employ other buyers' agents? +

I built this business, and in fact my whole career, based around integrity and personal service.

Many larger firms employ teams of buyers' agents with varying levels of experience. I deliberately work very differently.

When you appoint me, you're engaging my knowledge, experience, judgement and negotiation skills — not someone you've never met, or who has been in the real estate market for just a few years.

I believe that's the level of service my clients deserve.

Can you help first-home buyers? +

Absolutely. Many of my clients are buying their first apartment and really do need experienced guidance to avoid costly mistakes.

Happy to have a chat if this is your situation, as I understand it can seem overwhelming and can financially stretch you.

Do you buy new apartments too, or only work in the established market? +

Both. While I specialise in Melbourne's established apartment market, I also assist clients who prefer to buy a new apartment directly from a developer.

Buying new requires a different strategy. My role is to help you negotiate the best possible outcome, rather than simply paying the advertised list price.

Some buyers prefer new, and my goal is to help them buy from developers with confidence. Many new apartments are priced significantly higher than comparable established apartments, so careful research and negotiation are essential. Due diligence into construction standards is also critical for new builds.

Importantly, my independence means I will only recommend a development if I genuinely believe it represents good value and suits your needs. If I don't believe a project offers the right combination of quality, pricing, value and long-term appeal, I'll tell you — and if necessary, I'll recommend looking elsewhere.

Can you negotiate on my behalf on a property I have seen? +

Yes. I actually enjoy doing this for clients.

Negotiating the purchase price and contract terms is one of the key reasons many clients appoint a buyers' agent.

I have an affordable "Negotiation Only" service if you want to put an offer in on a property you have found yourself.

I guarantee I save you many times the fee — or you pay nothing.

Common Investment Questions

Which inner-Melbourne suburb is best to invest in? +

For an investment apartment, my answer may surprise you: I don't believe the suburb is nearly as important as the individual apartment and the deal itself.

That's very different from buying a home to live in. An owner-occupier may have a particular suburb they love and be quite happy to buy there, even if it contains thousands of similar high-rise apartments. That same location may not necessarily be one I would recommend to an investor.

Investors can spend an enormous amount of time trying to identify the next "hot suburb". Of course, some suburbs will perform better than others, and I certainly have locations and pockets of inner Melbourne that I prefer.

Research and data are important. Among other things, they can help me identify locations where future apartment supply may become excessive, or where other factors could affect future investment performance. That helps narrow down where I want to look — and where I don't.

Brisbane is a good example. Years ago there were endless debates about whether investors should buy in Brisbane City, Moreton Bay, Logan or Ipswich. There were very strong opinions about which areas would perform and which supposedly wouldn't.

Then came the inevitable strong upturn. Values rose across much of the market and, over the period, apartments mostly outperformed houses.

I believe Melbourne apartments today are in a very similar position to where Brisbane apartments were around a decade ago. That's one of the fundamental reasons I'm so positive about their longer-term potential.

That's why, once I've identified a suburb, location or pocket that I believe has good investment potential, I become much more interested in the individual apartment and the deal itself.

Is it a good apartment? Is there something scarce or difficult to replicate about it? What is the quality and age of the building? Are there construction or maintenance issues requiring further due diligence? How does its price compare with recent sales? What is the rental return? Is there an opportunity to add value? And, importantly, is there a motivated seller or some other reason we may be able to buy particularly well?

For me, that's where the real opportunity is. I'd rather buy an excellent apartment at an excellent price in a good suburb than an average apartment at an inflated price simply because somebody's data says it's the next "hotspot".

So I don't start with, "Which suburb is going to go up the most?" I look at the Melbourne apartment market first, narrow that down to the suburbs, locations, pockets and even individual streets that make sense, and then spend the time finding the best individual apartment opportunity I can within them.

Which is better – units or houses for investment? +

There is a very common view in property investment: "Always buy houses. It's the land that appreciates, not the building."

There is certainly logic behind that. Over the very long term, land is generally the appreciating component of property, and houses normally provide substantially more land content than apartments.

But I think the conclusion that follows — "therefore never buy an apartment" — is far too simplistic.

Often, when people warn against apartments, they are thinking about thousands of small, virtually identical apartments in massive high-rise towers, sometimes with questionable construction quality and very little scarcity. I wouldn't necessarily recommend those apartments either.

But that is very different from a well-selected apartment in a tightly held building, in a good inner-Melbourne location, with strong owner-occupier appeal, good natural light, a sensible floor plan and characteristics that are difficult to replicate. Building and construction quality matter enormously too, as does avoiding locations where excessive apartment supply — either existing or proposed — could affect future performance.

The other factor is price and the property cycle. Houses don't become better value simply because they have more land. There are times when house prices have already risen substantially and the price gap between houses and apartments becomes exceptionally wide.

Eventually affordability matters. Buyers who can no longer afford the house they want start looking at townhouses and apartments, and investors start recognising the relative value as well.

We've seen this happen before. Brisbane and Perth are excellent examples. Apartments were dismissed for years, yet as those markets moved through their cycles, apartment values subsequently increased very strongly.

The data is also quite revealing. My analysis of SQM Research data shows that apartments have outperformed houses over different periods in a number of Australia's major capital cities. At other times and in other cities, houses have performed better.

That's really the point: there isn't a permanent winner.

For an investor, I am looking for relative value, scarcity, building quality, location, rental demand and where that particular market sits in its cycle.

And sometimes the most interesting opportunity is the asset class everybody else has spent the last few years telling you not to buy.

Apartments are not always the poor cousin of houses. The key is buying the right apartment, in the right location, at the right price.

Should I buy brand new off-the-plan house-and-land packages or existing apartments for investment? +

For investment, my preference is generally a well-selected existing apartment rather than a brand-new off-the-plan house-and-land package.

One of my concerns with new house-and-land packages is how many layers can sit between the original land purchase and the final investor. There may be the land developer, builder, sales company, marketer and sometimes other intermediaries — all of whom need to make a profit along the way.

By the time the finished investment reaches you, a lot of that value may already have been extracted.

With an existing apartment, I'm buying in an established market. I can compare it with actual recent sales, assess the building and location, look at the rental history and owners corporation information, and get a much clearer picture of what I'm actually buying.

I also quite like the occasional "ugly duckling". It might have tired paint, an outdated kitchen or bathroom, poor presentation or simply have been badly marketed. Those are problems that can sometimes be solved — and solving problems can create value.

Land content is also important. A new house-and-land package may technically be a house, but that doesn't automatically make it a better investment. Many new estates achieve affordability by putting houses onto relatively small blocks, often a considerable distance from established employment, transport and lifestyle infrastructure.

By comparison, an apartment may have less direct land content, but it can give an investor access to an established inner-Melbourne location where the underlying land is extremely valuable and difficult to replicate.

There are also risks with buying before something has been built. Construction costs, delays, builder risk, changes to the finished product and valuation at settlement all need to be considered. With an established apartment, I can physically inspect what I'm buying and undertake due diligence on the actual building.

That doesn't mean I would never recommend something brand new. Every investment should be assessed on its individual merits. But I don't start with the assumption that a new house must be a better investment than an established apartment simply because it comes with its own block of land.

For me, the question is always the same: where is the best value and future potential for the money you're investing?

Does property investing still work? +

Yes, I believe it does. But that doesn't mean every property is a good investment, or that the strategies that worked even one or five years ago should simply be repeated today.

I've watched property markets change over decades. Interest rates, lending policies, taxation, government regulation and investor sentiment all change — sometimes dramatically. Successful investors need to recognise those changes and adapt rather than simply keep doing what worked in the past.

The recent changes to negative gearing are a very good example. Cash flow and rental return have suddenly become much more important considerations for investors. In parts of the apartment market today, I'm seeing potential gross rental yields of 7%, 8% and occasionally even approaching 9% at current prices — levels I can't recall seeing in almost 40 years in the property industry.

But underneath all of these changes, some very basic fundamentals remain. People need somewhere to live, Australia's population continues to grow, construction costs are high, and producing new housing in established inner-city locations is increasingly expensive and difficult.

That doesn't mean prices move upwards in a straight line. They don't. Property markets move in cycles, and there will always be periods when prices stagnate or fall and investors lose confidence.

The problem is that everybody wants to know exactly when the market has reached the bottom. I don't believe anybody can consistently do that. You normally only recognise the bottom of a property cycle after you've passed it.

I've seen this repeatedly over many years. When sentiment is poor, buyers sit on the sidelines waiting for certainty. Then sentiment changes, confidence returns and suddenly those same buyers are competing with everybody else.

By then, some of the opportunity has already disappeared.

That's why I don't try to predict precisely what property prices will do next month or next year. I'm much more interested in whether I can buy an excellent property at a price that makes sense today, with good underlying fundamentals and a sensible long-term outlook.

I also think investors need to be more selective than ever. Cash flow matters. Building quality matters. Owners corporation costs matter. Supply matters. Taxation matters. And buying the wrong apartment simply because it appears cheap can be an expensive mistake.

So yes, property investing still works — but property selection matters enormously. My approach is not to buy simply because "property always goes up". It is to find opportunities where the fundamentals, the property and the price all stack up.

Mike Bentley Melbourne Apartment Buyers Agent with Client

See my comparison charts for Capital Growth over time between apartments and houses in all Capital Cities:

How important is the data when buying an apartment in inner Melbourne? +

Data is important — and I use a lot of it. But I would never buy an apartment simply because a report or spreadsheet tells me to.

I look at prices and recent sales, rental yields, vacancy rates, supply and future development, population and demographic trends, days on market and other indicators that help me understand what's happening in a particular market.

Where I think investors can go wrong is treating data as though it can predict the future.

There are plenty of reports designed to identify the next "hotspot". The problem is that thousands of other investors can be looking at exactly the same information. By the time an area is appearing at the top of every report, prices may already have moved and some of the opportunity may have disappeared.

Data also tends to tell us what has happened. Being active in the market can sometimes give me an indication of what is starting to happen.

I'm talking to selling agents, attending inspections and auctions, seeing how many buyers are turning up, watching which properties sell quickly and which don't, and hearing about properties before they formally come to market.

Just as importantly, at open houses I'm talking to real buyers in the market. I'm not the selling agent trying to sell them the property — I'm there as another potential buyer. Hearing what they're looking for, what else they've inspected, what they think of the price and what concerns them gives me invaluable first-hand insight into buyer sentiment.

That on-the-ground information can be every bit as valuable as the numbers on a screen.

Then there is the individual apartment. No suburb statistic can tell me whether one particular apartment has exceptional natural light, a terrible floor plan, excessive owners corporation costs, construction issues, a great position within the building or something genuinely scarce about it.

So I use data to help identify markets, locations and risks — and then combine it with experience, local knowledge, due diligence and what I'm actually seeing on the ground.

For me, that's a much better way to make an investment decision than simply buying in whichever suburb happens to rank number one on somebody's latest report.

Should I buy for cash flow or capital growth? +

I don't think there is one answer that is right for every investor — and importantly, cash flow and capital growth don't always have to be an either/or choice.

Historically, investors have often accepted a relatively low rental yield in return for the prospect of stronger capital growth. But the equation in Melbourne has changed considerably as apartment prices have fallen or stagnated, rents have risen and borrowing costs have increased.

I'm now seeing some apartments offering potential gross rental yields of around 7% to 9% at current purchase prices. That's important because today's higher interest rates mean investors need stronger cash flow simply to make the numbers work.

But there is another side to that equation. If interest rates subsequently fall while rents remain relatively strong, yields available at today's purchase prices could look particularly attractive.

And over decades in property, I've often seen strong rental growth followed eventually by growth in capital values. Brisbane and Perth are good recent examples: rents and yields strengthened considerably before apartment values subsequently rose very strongly.

That doesn't mean the same thing must happen in Melbourne, or that every high-yielding apartment is a good investment. Sometimes a very high yield is actually telling you there is additional risk, so the property and the building still need to stand up to proper due diligence.

The other consideration is your own financial position. I generally think of an investor as having two important resources: their available deposit or equity, and their borrowing capacity.

If you have strong income and borrowing capacity but limited available deposit, capital growth and the potential to create equity may be particularly important because that equity could help fund a future purchase.

On the other hand, if borrowing capacity or household cash flow is the constraint, buying a low-yielding property may make little sense. A stronger rental return can provide more breathing room and may improve your ability to hold the investment comfortably over the longer term.

So I don't start by saying "cash flow" or "capital growth". I look at the investor's circumstances first, then try to find the best combination of income, value and future potential available within their budget.

Is NOW a good time to buy? +

This is probably the property question I've been asked more than any other over almost 40 years.

And after watching Australian property markets through all those years, my answer has actually become simpler:

Buy when you have the deposit, can obtain the finance, and when buying suits your own circumstances.

Why? Because I don't believe anybody can consistently pick the bottom of a property market. You normally only know where the bottom was after the market has moved away from it.

When I started in real estate in the 1980s, there were very convincing reasons being given for why it was supposedly the wrong time to buy. I've heard variations of the same argument in virtually every decade since.

We've had recessions, the removal and reinstatement of negative gearing, major tax changes, the Global Financial Crisis, lending restrictions, predictions of property bubbles, COVID, rapidly rising interest rates and numerous forecasts of substantial price falls.

At the time, every one of those concerns felt real — because they were real. That's what makes waiting for the "perfect time" so difficult.

Brisbane provides a more recent example. Around a decade ago there were plenty of reasons being put forward for why investors shouldn't buy there — including oversupply and years of disappointing performance. Looking back today, we know what subsequently happened. But it wasn't nearly as obvious while you were standing there at the time.

Sometimes, however, the weight of evidence becomes particularly compelling. I saw that in Brisbane around 2017, when the fundamentals were increasingly pointing towards a significant change in that market. Nobody could know with certainty what would happen next — but there were very good reasons to be positive.

I have a similar feeling about well-selected Melbourne apartments today. In some cases, apartments can still be bought for around the same price — or even less — than they sold for a decade ago. Meanwhile rents have risen substantially, rental yields have improved, new apartment construction has become increasingly difficult and expensive, and the price gap between houses and apartments remains unusually large.

For some buyers, the comparison with renting is becoming particularly interesting too. If the cost of owning a suitable apartment is approaching what they are already paying in rent, while rents continue to rise, I think there is a very strong argument for getting into the market when they are financially able to do so.

I have never believed I can reliably predict exactly what property prices will do next year, whether interest rates will rise or fall, or precisely when market sentiment will change.

What I do know is that waiting until everybody agrees that it's a good time to buy usually means you're no longer buying in the same market.

So my answer to "Is NOW a good time to buy?" is the same one I've given clients for many years:

If you have the deposit, can comfortably obtain the finance, and buying property suits your circumstances, don't wait for somebody to tell you that the market has reached the bottom.

And specifically for well-selected Melbourne apartments today, I believe the fundamentals make a particularly compelling case.

Fees And Costs

How much do you charge? +

I believe in keeping my fees simple, transparent and agreed upfront.

My full buyers' agent service starts from $4,000 and is capped at a maximum of $9,500 for purchases up to $2 million. The fee shown is the total amount payable to me for my service.

Purchase Budget:

Up to $450,000 - My Fixed Fee: $4,000

$450,001–$650,000 - My Fixed Fee: $5,500

$650,001–$850,000 - My Fixed Fee: $6,500

$850,001–$1,000,000 - My Fixed Fee: $8,000

$1,000,001–$2,000,000 -My Fixed Fee: $9,500

Once we agree on your purchasing range, your fee is fixed before we start, so you'll always know exactly what you're paying.

There are no hidden fees or percentage-based commissions.

How and when do I pay your fee? +

You never pay the full fee upfront.

There is an initial engagement fee to get me started on your brief. The amount depends on your purchasing budget:

Purchase Budget:

Up to $450,000 - Engagement Fee: $1,500

$450,001–$650,000 - Engagement Fee: $2,000

$650,001–$850,000 - Engagement Fee: $3,000

$850,001–$1,000,000 - Engagement Fee: $3,000

$1,000,001–$2,000,000 - Engagement Fee:$4,000

The remaining balance is only payable once we have successfully completed due diligenceand your purchase becomes unconditional.

There are no additional fees from me during the search, regardless of how long it takes or how many apartments we inspect or reject along the way.

Why do you charge a fixed fee and not a percentage? +

Because I believe it better aligns my interests with yours.

I don't receive a higher fee because you spend more on an apartment. Once we've agreed on your purchasing range, my fee is fixed, allowing me to focus entirely on finding and negotiating the right apartment at the best price I can achieve for you.

A fixed fee means my advice and recommendations are never influenced by the purchase price.

Why are your fixed fees based on my purchasing budget? +

Many buyers' agents charge a percentage of the purchase price — that is their model.

Inner Melbourne apartments range from affordable first homes to multi-million-dollar residences, and I don't believe a buyer purchasing a $400,000 apartment should necessarily pay the same fee as someone purchasing a $1.5 million apartment.

The price bands allow me to keep my service accessible to buyers at the lower end of the market, while still providing the same personal service and attention from me regardless of your budget.

I am only buying a lower priced apartment. Will I still receive the same level of service? +

Absolutely.

This is an excellent question, and many of my clients are first-home buyers or investors purchasing more affordable apartments — I believe they often benefit the most from having an experienced apartment specialist on their side.

A $400,000 apartment can require just as much research, inspection and due diligence as a much more expensive property—and getting the decision right can be even more important to someone buying their first home or investment.

Whatever your budget, if I accept your brief, you'll receive my personal attention throughout the search and purchase. I deliberately limit the number of clients I work with so I can provide that level of service.

Is your fee tax deductible? +

For many investment buyers, buyers' agent fees generally form part of the property's cost base for capital gains tax purposes rather than being immediately deductible.

Individual circumstances differ, so you should seek advice from your accountant.

You seem less expensive than some buyers' agents. Why? +

My business is deliberately structured very differently from most buyers advocates.

I don't operate a large office or employ a team of buyers' agents and junior staff. When you engage me, you get me—my experience, knowledge, guidance, integrity, research, inspections, advice and negotiation throughout your purchase.

I've deliberately kept my overheads streamlined so I can offer a highly personalised apartment buying service at a fair fixed price.

You're paying for my experience — not layers of overhead. I don't delegate your search to another agent, which effectively means the price has to go up.

What happens if I don't buy an apartment? +

There is never any pressure or deadline to purchase.

The engagement fee covers the work involved in commencing and conducting your search and is therefore non-refundable. The remaining balance of my fee is only payable when you successfully purchase.

My objective isn't to get you to buy an apartment—it's to help you buy the right apartment within your budget that matches your requirements.

Others

What are the next steps if I'm interested? +

The first step is simply to arrange a complimentary, no-obligation phone, WhatsApp or Zoom discussion.

We'll talk about:

  • Your goals and budget
  • The type of apartment you're looking for
  • The suburbs you're considering
  • What you've been considering/looking at
  • Whether you are open to off-market properties
  • Your concerns and how we will handle them - Whether it is construction defects, Body Corporate fees, oversupply, due diligence, bank valuation, capital growth prospects or anything else!
  • Whether a buyers' agent is likely to add value in your particular situation
  • How my service works, and answer any questions you may have

If we both feel we're a good fit, we can then discuss working together. If not, you'll still leave the call with a clearer understanding of your buying options and the apartment market.

FAQ Selling Advisory


Helping All Apartment Buyers Make Better Decisions, Minimise Stress, Save Time and Avoid Costly Mistakes.


​​​​​​​Backed by 30 years of experience, market knowledge, research and industry contacts.


Through his Apartment Buyers Agent Service, offered under Citylife International, Mike acts as an independent advisor whose sole focus is protecting the buyers interests and helping them make informed decisions throughout the entire purchasing process.

Web4Realty

Real Estate Websites by Web4Realty

https://web4realty.com/

WhatsApp Australia +61 468 314 999 WhatsApp International +852 9031 9669